Listening to complaints, whether they’re reasonable or not, is a part of every manager’s job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees’ and customers’ feelings about the workplace.
After all, a complaint is nothing more that a person telling you that [...]
Recognize metaphors from every angle and round up moreinsight into your own innovation. Nobody can do it better thanyou can!
A metaphor is a figure of speech in which a word or phrasethat means one thing is used to describe an object or ideasto which it is not literally applicable — a ship is said to [...]
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote [...]
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things - it’s an attitude.
I always love it when company’s send their people to seminars to learn about customer service. All [...]
For those of you who are interested in forex trading, you may want to start off by getting some good forex training. Forex training is a necessity for anyone with this interest. This is because a lot of money is involved in forex trading. If you don’t get some forex training, you are bound to [...]
There is an old saying that the market is driven by fear and greed. Anyone that has placed more than a couple of trades will surely have experienced these two emotions.
All traders experience emotion. The distinction between a successful trader and an unsuccessful trader comes down to how they deal with that emotion. Let’s look [...]
Many Americans are interested in getting involved in forex trading. Before doing this, you should get a forex trading education. You should never get into forex trading without forex trading education. With the proper forex trading education, you can be on your way to making a tidy profit.
First you need to understand what forex trading [...]
Keen on starting FOREX trading? Why would you not be? Many beginning FOREX traders are captivated by the allure of easy money. FOREX websites offer ‘risk-free’ trading, ‘high returns’ and ‘low investment’ - these claims have a grain of truth in them, but the reality of FOREX is a bit more complex. As with anything [...]
The Foreign Exchange Market - better known as FOREX - is a world wide market for buying and selling currencies. It handles a huge volume of transactions 24 hours a day, 5 days a week. Daily exchanges are worth approximately $1.5 trillion (US dollars). In comparison, the United States Treasury Bond market averages $300 billion [...]
Which way will the forex market move? Do you just follow your gut feeling? Or do you have Neo’s sixth sense that would let you be one with the market and feel the underlying currents.
Trading forex is a non stop action movie but a good one, where you really don’t know who will win at [...]