You own a single site, but several domains - perhaps you wanted to make sure that even if your customers misspelled your domain name they’d get to your site, or perhaps you’d like to have a specific domain name direct to a page deep within your site - whatever the case, there are some important [...]
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, it appears at your doorstep in days.
Since I live [...]
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It’s really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.
Let’s look at an example of service from my point of view:
I [...]
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I’ve been less than pleased with the customer service so far.
This morning when we decided to go to breakfast, my mouth started watering for their delicious scones. They usually have 3-4 [...]
Customer service is the most vital asset for Businesseither it is online or offline. It’s the critical factorwhich determines if your business has a future or not.There are two vital components to every interaction youhave with a customer
1) The purchase or transaction 2) The relationship
In order to distinguish yourself among your competition,providing just good service [...]
Is your restaurant, bar or hotel clean? I mean really clean. I don’t mean”do you stick to all the rules and regulations?”. I mean, do you andyour staff really care about cleanliness and hygiene?
Just complying with hygiene regulations will almost certainly result in youbreaking them. By meeting standards that are higher than the minimum you [...]
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.
How can any self respecting businessman (even a small one at that) pick up a copy of this cheap sale accounting CD from the box for his business to use? He’d [...]
When you make a mistake with a customer, should you write them off as lost — never to return again?
Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who [...]
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don’t have the luxury of talking with our customers face to face. It’s especially important to give those on the phone extra attention - listening to their voice, because that is the only thing [...]
It’s possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client ….
There are two ways you can go about this:
1. You can stand up for your rights (and lose the customer and any possible referrals)
2. You can keep your temper and [...]